Solid ability to resolve customer problems effectively, Must be fluent (speak, read and write) in Arabic and English, Call center experience in any industry preferred, Handle pre and post reservation enquiries by phone, e-mail and fax, Outbound calls to hotels/guests to arrange special requests, Liaison between guest and hotel to resolve complaints, Experienced with the internet and hotel industry, Fluent in both written and spoken English and Korean, Available to attend a full-time (4 weeks) paid training, Please note that the starting date for this position will be in June 2017, You are already eligible to work in Singapore, Provide guidance to hotels in utilizing and optimizing our systems, Must be fluent (speak, read and write) in English, All applicants must be currently authorized to work in Canada. In this role, you should be an excellent communicator who’s able to grasp customer … As customer service professionals offer market expansion skills applicable to the growth of businesses; hence, your resume must position you as the best candidate with the technical skills. Looking to obtain a Customer Service Manager position with ABC, to apply solid sales background … For those of you with magna cum laude and other academic excellence, mentioning the highest degree first is appropriate as seen in customer service resume samples. 100+ Resume Templates in Word, PDF and HTML format. PERSONAL SUMMARY A customer focused professional who possesses a strong sense of urgency with regard to client satisfaction. Have experience in process optimization and implementation, Have good communication skills, team spirit and the ability of data analysis, Skilled use of Excel, Word, Visio, PPT and other office software. Customer Service Managers are responsible for ensuring that customers are satisfied at all times. To prove your efficacy in being an excellent customer service executive to the hiring manager, you must draft a unique and technically sound Customer Service Resume that answers the needs of the recruiter. The goal of a professional resume is to establish your expertise in customer service duties confidently to the hiring desk. Answers customers’ questions. Commitment,Excellent interpersonal relationship and dedication are a must, Handle inbound calls in 24 hours shift duties to deliver quality service to the customers, attain, High customer satisfaction and exceeding business goals, Provide dealing services: enter/amend/cancel order, check order status and history, quotes & news, executions issues & trade dispute, etc, Handle outbound follow up calls to customer on account related matters, Attend to enquiries via info-mail and handle client complaints when required, 25% Ensure accurate and timely processing of customer transactions and order fulfilment, by actively partnering with manufacturing locations’ customer service teams, 25% Actively work across businesses and functions to provide seamless customer support; seek to timely respond to customer issues at levels closest to the customer, 15% Provide professional and friendly communication for all direct or indirect customer service matters. The tone of a professional resume must always be formal. Hence, your summary statement must be carefully maneuvered to match the responsibilities sought by the employer. Accomplishes customer service human resource … Troubleshoot and resolve booking & container relating issues / escalations, Access to customers’ system to issue commercial invoice for customs declaration, Manage customs brokerage agents to declare customs in compliant to the regulation, Overall monitor relevant parties & customs process to make sure shipments are loaded successfully, Comply with specific customer SOPs/SLEAs and play the role of coordinator to build up these documents, Take part/take lead in saving projects generated by the team or per customer’s request, Verify 3PL service fee and submit to customer for payment, Work out long term solutions for continuous improvement of routing guide compliance & export process, Daily report to customers for all on-the-ground relating issues, Carry out other tasks assigned by Manager, At least 1 years’ experience in a large Operations / Customer service teams with minimum 1 year experience in the Logistics sector with Customer facing experience, Familiarity with Damco Policies and Processes relating to the following is preferred, Clear & structured when giving instruction or request, Creative, proactive & aggressive in pushing the issues through, Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support, Must be fluent (speak, read and write) in Spanish and English, Minimum 1 year of related work experience in a customer facing role handling customer complaints, resolving problems, etc, Manage incoming calls and route intra-office calls in a timely and efficient manner, Process access to FT.com for leavers and starters of the organization, Keep the FT’s telephone directory current by making sure new staff and leavers’ details are updated regularly in Salesforce, Provide relevant reports to management as requested, Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction), Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin), Contributing to service transformation and business growth (KPI: Further profitable service revenue), You’ll ideally have previous experience in a customer facing role with history of developing and shaping a role, be able to deal with a variety of customers and establish rapport with a diverse range of people. Foster an … Profile statement must lure the hiring manager to scan the remnant resume with peaking interest. ... the project manager or service … Karen has superb interpersonal and communication skills, coupled with … Customer service … for the efficient execution of functional responsibilities. A Profile Statement refers to the gist of the certifications and facts furnished ahead in the resume that makes you an unparalleled Customer Service Representative for the job. Fluent in both written and spoken English and Arabic, Categorize cases in all queues depending with the urgency, Load all campaigns as required every start of week, Ensure Service Level Agreements are consistently met, Manage customer's expectations and provide a seamless customer experience, Exhibit Financial Times Customer Service core values and principles, Meet or exceed weekly, monthly and annual sales targets, Maintain and demonstrate an in-depth understanding of our products, content and solutions, Master the product and solution to become an expert in order to be able to highlight features and benefits that will match the customer’s needs. develop staff training programs and reference manuals. Demonstrating a high degree of commitment to resolve customer needs. Your resume title to summary, achievements, and format of listing educational qualifications must captivate the hiring manager and outsmart the other candidates. hotline CSE), Ensure calls are answered to meet the individual KPI, <10secs, AHT<420secs, SL: 90%, Any other duties as assigned by Singtel Supervisor / Manager, Diploma in any discipline, preferably in Business Administration, Experience in Customer Service will be preferred - those with Telco experience will have an advantage, Experience in dealing with customers and able to work well with ALL level in an organization, Good customer service and effective communication skills, Able and willing to interact with all types of customers, Enjoy providing customer service to others, Be prepared to handle paper work and work in desk bound environment most of the time, Meticulous in carrying out the assigned tasks, Ability to work under pressure; Strong management and computer skills, Well organized with good documentation, high agility and adaptability, Competent in Microsoft Office Suite, very good in MS-Access & advanced excel, Ability to interact with people at all levels, Ability to perform in a high speed, demanding and Conflicting environment, Mindset of Excellent process execution and continuous improvement, Flexible enough to deal with multiple issues at the same time, able to maintain a constantly high level of alertness, 3-6 Years Experience in Telecom Billing & Settlement Operation, Responsible for of end to end provisioning and delivery of international transmission service for TATA Comms capacity and as well as the capacity of other carriers on consortium cables, Responsible for maintaining complex and diverse set of database accurately, report and schedule preparation flawlessly with zero error as it involves financial implications from IRU and Consortium parties’ perspective, and supporting NOC and CLS for accurate database for multiple systems, Well aware about various tools available internally like Cramer, BPM, NAS etc. A variety of customer service computer software and apps are ideal technical terminology to woo your recruiter. Always challenge status quo to work on process improvement, Interact with internal team (sales) and external (customers) to provide and process information in response to inquiries, concerns and requests about products and sales order processing, Performs all duties in full compliance of all regulations and in a manner consistent with company policies and procedures, Manage weigh-bridge activities - weighing trucks (in/out), Order management/Process sales orders/Issue invoice, Customer service, Frequent contacts with customers, Assist on customer inquiries, To monitor the progress of production run to meet the daily delivery schedule of the customers, Communicate with transporters/arrangement of lorries for prompt delivery of goods, To support the team in additional logistics and customer service related tasks, To carry out any other duties as required by the superior, At least 6 years of related customer services experience (candidates with more experience will be considered for Customer Service Supervisor), Proficiency in computer application, especially in MS Word and Excel, High threshold for paperwork and data entry, Independent, well-organized team player with strong communication skills, Proficiency in both written and spoken English and Chinese (Cantonese and Mandarin), Exposure in SAP Order process module will be an advantage, Experience from FMCG industry is highly preferred, Ensure the accurate and efficient processing of customer orders and the service levels are not compromised, Enforce Sales Order Processing in accordance with internal audit procedures, Liaison with Logistics Manager & the Logistics Service Providers (LSP’s) to prioritize orders and deliveries and validation of delivery dates in line with agreed customer schedules, To promptly resolve customer queries & ad hoc report requests in a professional manner, Accurate processing and communication with customers during Inventory allocation, Work with Credit Services to solve any customer credit issues, Work with Credit Services on any customer set up either master data or pricing, Maintain most updated CMIR (Customer Information Record) & ensure smooth EDI PO & invoices interface, Work with IT to standardize / revise orders’ interface window as necessary, Ensure proper filing of customers PO & SOP documentation, Support regular reports on sales order status or any sales data, Preferably with experience working in teams, Strong Supply Chain & Logistics Knowledge, Good command of both spoken and written English and Japanese, Good problem solving skills, ability to work under pressure or tight timelines and being able to multi-task, MS Office Applications – intermediate or at least elementary, Established training and development plan, Be fully familiar and updated with Damco service scopes, service patterns, acceptance policies and, all other matters of the same nature, Attend to e-mails promptly and not later than close of business on each day, Receive and confirm bookings received from vendors/customer as nominated in timely manner, Follow up sales opportunities from time of quotation till the shipment is finally released to consignee at destination. However, if you study the latest resume success trends to sample formats and style of writing, it is possible to create a unique resume that impresses the manager right away. Objective statement for a customer service executive must underscore the career goals and achievements in your past work experience as a perfect fit for the recruiter’s needs. Skilled and experienced client service executive well versed in solving customer and client problems handling product training and acting as liaison between customers and industries. In order to ease the recruiter from wasting time digging your key competencies and professional feats, you must use relevant technical terminology that fits the company needs. Two formats to adhere your resume are chronological and functional. You’re a problem solver–the one they send escalated customers to, because you know exactly how to listen to their needs, respond with calmness and sensitivity, and resolve issues. 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